Inside of Zendesk’s twin AI jump: From legit agents to accurate-time intelligence with GPT-5 and HyperArc

Presented by ZendeskAgentic AI is for the time being remodeling three key areas of work — creative, coding, and strengthen — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that strengthen gifts a clear downside. “Support is special because you’re putting an autonomous AI agent right in front of your customer,” Upadhyay says…
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